Data protection statement

Thank you for your visit on our website and your interest in our products. Protecting your personal data is important to us. That’s why we would like you to consider the following information:

You can freely visit our site without us collecting your personal data. We will only collect your data if you provide it to us on your own initiative in the context of a contract or account opening, when contacting us or registering with our Wine Club. Without your express consent, this data is only used to perform the contract and process your orders. Upon full performance of the contract, your data will be stored for the time period specified by tax and trade legislation. However, this data is blocked for other purposes and will be deleted upon expiry of these deadlines, unless you have expressly consented to the future use of your data.

1.1 The customer space www.wengler.lu

For advertising purposes for our own account, we reserve the right to store your first and last name, your postal address and other data in the form of lists, as for instance your title, academic degree, your year of birth, the designation of your profession, branch or trade name if you have provided us with this additional data as part of the contractual relationship and if this data is useful for mailing offers and information about our products. You may at any time revoke your consent to the collection and use of this data by sending a message to the contact address below.

Personal data can also be used for advertising purposes in the form of newsletters. You will only receive our newsletters if you have expressly consented to this with the following wording: “Yes, I want to subscribe to the newsletter.”

It is possible, at any time, to unsubscribe from our newsletter via the supplied link or by sending us an email. When cancelling your subscription your email address will be deleted immediately.

Collecting your personal data allows us to manage your purchases, from ordering to billing, from delivery to refunds in the event of a complaint.

Recording your previous purchases allows you to view your purchase history online.

1.2 The member space www.wenglerwineclub.lu

Your registration as a Wine Club member automatically includes you as a recipient of our special newsletter as all related benefits will be communicated to you this way. Should you no longer wish to receive our special offers, simply unsubscribe from our Wine Club. Your data will then be deleted as provided by the applicable regulations.

1.3 Participation in events and tastings

In order to process and complete your registration to an event, we will need the following data from you:

  • First name and last name
  • Email address
  • Any comments you wish to make
  • Names of the persons accompanying you to the event*

*The person making the registration must provide the names/first names of the other people if the registration refers to several participants. This will allow us to optimize the organization of the event.

Data storage

We will keep your data for up to a week after the event.

Pictures

Please note that photos will be taken as part of the event and may be subject to publication. You may, at any time, object to any photo shooting and/or request Caves Wengler to delete pictures you don’t want to be stored.

2.1 Personal data that we have collected can be communicated to the companies in charge of delivering our products to the extent such data is necessary for this delivery.

2.2 If you choose the payment method via PayPal, by credit card or direct debit, we transmit your payment data to PayPal (Europe) S.à.r.l. et Cie, S.C.A., Boulevard Royal, L-2499 Luxembourg, for the processing of the payments. For further information about PayPal (Europe S.à r.l. et Cie, S.C.A.) data protection policy click here : https://www.paypal.com/fr/webapps/mpp/ua/privacy-full/

2.3 If the customer opts for the payment method « Credit card via Stripe», the payment will be processed by the service provider Stripe Inc., 3180 18th Street San Francisco, CA 94110 United States, in accordance with the terms of use: https://stripe.com/en-lu/ssa

To make our website more attractive and allow the use of specific functions, we use so-called cookies on various pages. A cookie is a small text file that is saved by your browser on your computer’s hard drive. Some cookies are deleted after the end of your browser session (“session cookies”). Other cookies stay on your computer allowing us or our partner companies to recognize you on your next visit (“persistent cookies”). You can set up your browser so that you will be notify about cookies and can decide on a case-by-case basis whether to accept or block cookies in all or only in specific cases. However, this could limit the functionality and ease of use of our website.

You can set up your web browser to accept or reject all cookies or to be notified of a cookie by using the following settings:

Microsoft Internet Explorer :

  1. In the “Tools” menu, select “Internet Options”.
    2. In the “Internet Options” menu, click on the “Data Protection” tab.
    3. Here you can change the security settings for different areas of the Internet and decide if and which cookies to accept or reject.
    4. You then need to confirm the settings with “OK”.

Mozilla Firefox :

  1. In the “Tools” menu, select “Settings”.
    2. Then click on “Data Protection”.
    3. In the “Data Protection” menu select “Use custom settings” in the drop-down menu.
    4. You can then define if cookies should be accepted or not. You can also determine how long you want to keep these cookies and add exceptions (websites) for these settings.
    5. You then need to confirm the settings with “OK”.

Google Chrome :

  1. Click on the “Chrome” menu in the browser toolbar (on the top right).
    2. Then select “Settings”, scroll down to “View Extended Settings” and click on this option.
    3. In “Data Protection” click on “Content settings“.
    4. Here you can make the following adjustments under “Cookies “ :
    Delete cookies
    Block cookies by default
    Allow cookies by default
    Delete cookies and data from websites by default when closing the browser
    Allow exceptions for cookies from specific websites and domains
    5. Then click on « Done » to save settings.
    6. The browser setting window can be closed.

Apple Safari :

  1. Click on the toothed wheel symbol in the browser toolbar (on the top right).
    2. Then select “Settings”,
    3. In the menu select again “Settings”,
    4. In the next window, open the “Data Protection” tab.
    5. To disable cookies, check “Always” in front of “Block Cookies.” If you want to reactivate cookies, check “Never.”
    6. Settings must then be applied.

If you don’t use any of the above browsers, select “Cookies” in the “Help” feature to find out where your cookie folder is located.

We have integrated so-called social plugins from the social network Facebook.com operated by the company Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA (hereinafter Facebook). Plugins carry the Facebook logo or the indication « Facebook Social Plugin ». You’ll find a preview of Facebook plugins and their appearance on http://developers.facebook.com/docs/plugins.

If you request access to a page on our site with this type of plugin, your browser will establish a direct connection with Facebook’s servers. The content of the plugins is transmitted directly to your browser through the Facebook server and will be inserted on the website page. This way Facebook’s server is notified that your browser has accessed the relevant page of our website, even if you don’t have a Facebook account or are not logged-in on Facebook. This information (including your IP address) is transmitted directly through your browser to a Facebook server where it will be stored.

If you are connected to Facebook, Facebook can directly link your visit on our site to your Facebook profile. If you interact through one of the plugins, for example by clicking the “Like” button, the relevant information will be transmitted to a Facebook server and stored there. Furthermore, this information will be published on your Facebook profile and your friends have access to it.

For questions about the purpose and volume of the collected information, the processing and subsequent use of data by Facebook as well as your rights and possible settings to protect your privacy, please check the information about Facebook’s data protection on http://www.facebook.com/policy.php.

Furthermore we use a plugin called the « Facebook Pixel » to track conversions on this website.

If you don’t want Facebook to allocate the data collected during your visit on our site to your Facebook profile, you need to log out of Facebook before visiting our site. You can also completely block the loading of Facebook plugins on your server by using add-on extension modules such as Facebook Blocker  (cf (http://webgraph.com/resources/facebookblocker/).

This site uses the online advertising program “Google Adwords” and, as part of Google Adwords, tracks conversions. The conversion tracking cookie is enabled when a user clicks on an ad posted by Google. A cookie is a small text file that is saved by your browser on your computer’s hard drive. Cookies are no longer valid after a period of 30 days and do not allow your identification. If the user visits specific pages of this site and the cookie has not yet expired, we and Google will know that the user clicked on an ad and was redirected to that page. Every Google Adwords customer receives a different cookie. As a result, cookies cannot be tracked by Adwords customers’ websites. Data obtained through conversion cookie information is used to create conversion statistics for Adwords customers who have opted for conversion tracking. Customers are informed of the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag but they won’t obtain any information that would allow them to identify the user. Should you not want to participate in conversion tracking, you can object to this simply by disabling the Google Conversion Tracking cookie under Settings. By doing so you will not be included in conversion tracking statistics.

Our website uses Google Analytics, a web analytics service of the company Google Inc. (« Google »). Google Analytics uses so-called “cookies,” i.e. text files, that are stored on your computer in order to analyse the use of the website. Information obtained through these cookies regarding your habits of using this website is transferred to a Google server usually located in the United States where such information is stored. By activating “Hide IP” on this website, Google will shorten your IP address within EU member states or in other states that have signed the agreement on the European Economic Area. The full IP address is only exceptionally transmitted to a Google server in the United States and will be shortened. By order of the operator of this website, Google will use this information to assess your use of the website to report on activities on the website in order to provide additional services related to the use of the website and the use of the Internet to the website operator.

The IP address transmitted by your browser in the context of Google Analytics, will not be cross-referenced with other Google data. You can block the storage of cookies by changing the settings of your browser’s software, but please note that, in this case, the complete range of functionalities of this website may not be fully available. In addition, you can prevent the input of cookie-generated data and data related to Google’s use of the website (including your IP address) by Google by downloading and installing the plugin of the browser available under the following link (http://tools.google.com/dlpage/gaoptout?hl=de).

Please note that this website uses Google Analytics with the extension « _anonymizeIp() ». to have IP addresses only processed in shortened form and prevent any direct identification to individuals.

This website uses the retargeting feature of the companies Google Inc. (« Google ») and Facebook Inc (« Facebook »). This allows us to send personalised and interest-oriented advertisements to visitors of our website who have already taken an interest in our shop and our products. The display of advertisements is based on the analysis of the cookies compared to the previous behaviour of the user without recording data on the user’s identity. When the retargeting option is activated, a cookie will be saved on your computer or mobile device to collect anonymous data about your interests and customise advertising using the recorded information. A cookie is a small text file that is saved by your browser on your computer’s hard drive or mobile device. The advertising displayed is most likely about products and information you are interested in.

8.1 The customer space on box.wengler.lu

At the time of creating your account and submitting your orders, a whole series of personal data relating to your purchase/registration, such as your first name, last name, email address, delivery addresses, billing addresses, purchased products, prices,… will be collected and stored. This information will be retained for a period of 24 months after payment of the invoice. This allows us not to request your personal data again for you next orders and to give your access to your online history. In the absence of new orders within this time frame, we will consider you as an inactive customer and delete your personal data from our online platform. You can, at any time, request the deletion of your order history and/or your account data before the end of the retention period should you not want this information to be stored or if you wish to delete your account.

Please note, however, that if your data is deleted and you wish to submit a new order at a later date, we may have to ask you again to provide such data in order to process your order.

You have the right to freely access your data as well as the right to correct, block or delete such data. You also have a right of portability and restriction of use of such data, if the pertaining conditions are met. Should you have any other questions about the collection, processing or use of your personal data, please contact us. The same applies to information and requests relating to blocking or deleting your personal data as well as to the revocation of your consent.

You can exercise these rights by contacting us:

  • By email at : info@wengler.lu
  • By mail at the following address :
    Caves Wengler S.A.
    2, rue Neuve
    L- 6581 Rosport

By subscribing to the Wengler Wine Club Newsletter, we would like you to benefit from our promotional activities. We attach great importance to transparency in the processing of your personal data. The confidentiality of these data and the protection of your privacy are of central importance to us. For this reason, we would like to inform you about our code of conduct in this area:

Your details will be used to send you the electronic newsletters of Caves Wengler S.A. The latter undertakes to use your details for the sole purpose of informing you of the exclusive advantages of Wine Club Wengler, its competitions and its products. Your details will not be used for any other purpose and will not be stored in our systems beyond the period necessary to achieve this objective.

When you register, you provide us with a number of personal details, which enable us to adapt our offers even better to your personal wishes.

” Your details remain in the possession of Caves Wengler S.A., which is solely responsible for this data processing, and Caves Wengler S.A. shall refrain from communicating your details to third parties (except in the context of the application of a legal or regulatory provision).

Your data is only accessible at Caves Wengler S.A. to a limited number of persons who are specifically concerned with the processing of this data”.

Access and right of deletion

“Caves Wengler S.A. complies with the Luxembourg laws on the protection of privacy and more particularly the amended law of 2 August 2002 on the protection of persons with regard to the processing of personal data (hereinafter “the Law”).

Caves Wengler S.A. undertakes to treat personal data in the utmost confidentiality and will always remain vigilant with regard to the protection of such data.

Within this framework, Caves Wengler S.A. ensures optimal security measures against the loss, misuse and alteration of the information it receives from you”.

In accordance with the Law, you have the right to access your personal data, as well as the right to oppose the processing and rectification of such data. You can exercise these rights by contacting us:

  • by e-mail at the following address: info@wengler.lu
  • by post at the address below:

Caves Wengler S.A.
2, rue Neuve
L- 6581 Rosport

These provisions are subject to Luxembourg law.